Usage Policies

I. Privacy Policy on Information

1. Purpose of Information Collection

We collect information to enhance service quality and meet customer needs. This collection includes personal information, transaction information, and contact information that you have provided to Nasys at any stage during the transaction process.

2. Scope of Information Use

The collected information will be used for purposes such as customer account management, providing support services, sending promotional information, and newsletters related to the product. We are committed to not sharing the personal information of the business with third parties without the consent of our customers, except as required by law.

3. Duration of information use

Your information will be stored and used throughout the time the business uses our products and services, and may be retained longer if necessary to meet legal requirements or protect the company's rights.

4. Address and Information Collection Unit

Your personal information is collected by Nasys Co., Ltd.:
Address: 102 Nguyen Xi, Ward 26, Binh Thanh District, Ho Chi Minh City
Phone: 090 750 1000
Website: nasys.vn
Email: nasyssoftware@gmail.com
All information collected will be managed and secured by our professional team.

5. Commitment to Customer Information Security

We are committed to protecting customer personal information with the most advanced security measures. All personal information will be encrypted and securely stored to prevent unauthorized access or misuse by third parties. If there is any incident related to information security, we will promptly notify the customer.

II. Warranty Policy

1. Products under warranty

All products provided by Nasys are covered under this warranty policy. This includes both hardware and software provided by us.

2. Warranty Conditions

2.1. Hardware Warranty Conditions

To be eligible for warranty, the product must still be within the warranty period. All components and devices must have a Nasys warranty seal, which must be within the warranty period, intact, without signs of tampering, erasure, or being torn and blurred, and without signs of intervention or repair by unauthorized parties. Customers need to provide a receipt or proof of purchase to receive support.

2.2. Software Warranty Conditions

Only warranty the software program errors for the functions of the existing Nasys software product.

Program errors are understood as: Errors caused by the programmer, not due to objective reasons or caused by the user.

3. Warranty Methods

At Nasys, all devices are warranted free of charge throughout the warranty period. For newly purchased products, if defects due to manufacturer errors are detected within 15 days, the customer has the right to exchange for a new product. In the event that there is no stock available for exchange, we will negotiate for the customer to select another product of equivalent value or refund the full amount paid.

Please note that the warranty policy does not apply to products or devices damaged by external forces. After 15 days, the product will be accepted for repair; if it cannot be fixed, Nasys will provide an equivalent replacement product, which does not need to be brand new.

In cases where repairs take longer than 24 working hours, we will provide an equivalent product for the customer to use temporarily. The warranty processing time is usually from 3 to 7 working days, depending on the specific case.

4. Warranty Period

The warranty period for Nasys products is 12 months from the date of purchase. During this time, any technical issues that arise will be repaired free of charge by us.

5. Cases Not Covered by Warranty

5.1. Hardware Warranty.

Cases not covered by warranty include:

Products damaged due to user error.
The product is out of warranty.
The product has been altered or repaired without permission.
Damage caused by viruses, malware, or external influences.

5.2. Software warranty.

Cases not covered by warranty include:

On documents, data, balances, and other accounting tasks.
Resolving issues caused by hardware failure or viruses.
Data errors caused by user mistakes, etc.
Application infrastructure errors (network, operating system, etc.).
Providing additional training for program users for our customers.
Errors not related to program errors are identified in the support and warranty terms of the contract.

6. Warranty Method

Customers can exercise their warranty rights by contacting the customer care team via the provided phone number or email. The technical team will inspect and confirm the product's condition before proceeding with the warranty.

7. Warranty Address

Warranty address: 102 Nguyen Xi, Ward 26, Binh Thanh District, Ho Chi Minh City. Customers can either bring the product directly here or send it via postal service.

8. Shipping costs for warranty

The shipping costs for sending the product for warranty will be borne by the customer. However, we will provide free one-way shipping when the product is repaired and sent back to the customer.

9. Inquiries and complaints regarding warranty issues

If you have any inquiries or complaints related to the warranty policy, please contact Nasys Customer Care Center at phone number 090 750 1000 or email: nasyssoftware@gmail.com. We are always ready to listen and resolve any issues you may have.

We at Nasys Co., Ltd. are always committed to providing quality products and the best services to our customers. The above policies are established to create trust and long-term cooperation between us and you. Rest assured in using our products!